I brought my desktop into PC Qik, Painesville, Ohio in early September because there was a noise emanating from the back of the computer and the CD-drive occasionally malfunctioned. Nothing else was wrong with the computer because my brother, an electrical engineer had visited in July and had tweaked our desktop just like he always does when he visits Ohio.
The Windows XP operating system was in peak condition; the registry was free of errors; memory was fine, etc...had a good anti-virus installed and updated; SpyBot anti-spyware installed and updated. There was no need whatsoever for the assholes at PC Qik to do what they did to our desktop computer but they did it anyways; it was easy money and that's what the gang at PC Qik loves the most.
What follows here is hindsight information; obviously had I known how crooked and deceptive PC Qik in Painesville is, I would never have let them anywhere near our desktop computer.
First of all, why they call themselves, "PC Qik" is a great mystery, as they are very, very slow in even diagnosing the customer's computer. Secondly, PC Qik doesn't even give the customer a copy of the work/sales order. There is no customer copy; there's only the store copy which they alter and amend to justify their "work". They circle problems you didn't circle. They lie about your computer on the only work order that exists. Handy, isn't it? A normal business uses business forms that come in duplicate(white copy, yellow copy) or triplicate(white, yellow, pink) and the customer always gets one of the copies but as you shall see, PC Qik is far from normal.
The boys at PC Qik don't even use standard, diagnostic methods to ascertain what(if anything) is wrong with the customer's computer, be it a desktop or a laptop. So there is no diagnostic data to check; there is no raw, unadulterated information from the customer's computer or about the customer's computer to show the customer. There are only built-in biased opinions about the customer's choice of anti-virus products and anti-spyware products because PC Qik is a reseller of AVG products but they don't bother to disclose this financial relationship to the public or to customers.
I suppose they also have a similar financial relationship with PC Tools Registry Mechanic, which is a bloated , so-called registry cleaner. Naturally the boys have built-in biases against any optimizer/reg-cleaner that's from a competitor of PC Tools.
Oh but it gets worse, if the butt-heads at Painesville's Crappy Computer Business of the Decade don't like how your computer or OS has been tweaked, they'll strip it down to the regular, run of the mill style. They pretty much laid waste to perfectly good system. Among other things, the morons at PC Qik screwed up our Win Sock and TCP/IP settings; removed Windows Power Shell and removed the dot- Net framework.
(Their damage to our Win Sock and TCP/IP settings affected the router I had set up on August 16, 2010; we had to pay someone else to get the router to work after the crooks and liars of PC Qik had done their dirty deeds in the week ending September 16, 2010).
So how did this happen? How were they able to do this damage? As I said earlier, PC Qik is very very slow in checking your computer. I brought it in on the 8th, stopped by on the 10th to inquire about it and didn't get a call until the 14th. The phone call is what you must watch out for because they purposely make you wait so damn long to hear their opinion-based "diagnosis". Somehow, on the phone, the PC Qik tech immediately put me off guard; he disarmed me so that he controlled the flow of the conversation. I still don't know how he did it but it was slick and quick. He didn't mention an estimate and I didn't even think to ask for one because he had disarmed me, the customer. Upon reflection, the tech spoke more like an AVG products-salesman than like a trained computer expert.
So that's how it happened. A short, slick phone call paves the way for a tidy $160. And to make things worse, the gang at Painesville's PC Qik didn't even bother to fix the freaking noise! It was a faulty case fan and the guy from Mentor, a disabled veteran only charged $10 to replace it.
As you can well imagine, PC Qik does not stand behind their work; they do not honor their own Satisfaction Guarantee . It took several email requests just to force them to magically produce a data-less scan result because remember, PC Qik doesn't use real diagnostic tools or utilities so there is no log of verifiable data. I'll share this info in a later post.
Clearly, the owner and staff of PC Qik in Painesville, Ohio do not respect the customer(especially if it's a woman); the customer's computer, be it a desktop or a laptop; the customer's time and money or the customer's rights of speech, which include the right to question the intelligence of the thieving business owner and his staff.
If you value your computer, your time and your money, avoid PC Qik like the plague.
If you value your computer, your time and your money, avoid PC Qik like the plague.
